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The Jamaica Centre of Tourism Innovation (JCTI) and the Global Tourism Resilience and Crisis Management (GTRCM) are together presenting a Workshop on Human Capital Development. The GTRCM is focussed on helping to ensure that the sector is able to thrive in the aftermath of the Coronavirus and the JCTI wants to highlight the resources available locally.
The proposed event date is Wednesday, September 22, 2021. The event will be live streamed.
To execute and host an educational tradeshow is to showcase certification opportunities offered by the Jamaica Centre of Tourism Innovation (JCTI), to the Tourism Industry.
The target market for this tradeshow/ forum are:
Each partner will make be assigned a break out room where there will be videos and brochures for visitors to share. Each will also make a presentation about the role they play in certifying tourism workers around the world and in Jamaica.
Partners will also host a Q/A after their presentation.
Mr. Carlos Vogeler formerly of the UNWTO will make a special presentation setting the value proposition for the private sector to hire properly qualified staff.
Welcome
Dr. Carey Wallace
Executive Director
Tourism Enhancement Fund
Greetings
Ms Jennifer Griffith
Permanent Secretary
Ministry of Tourism
Overview
JCTI and the GTRCM on The Human Capital Development Challenge
Prof. Lloyd Waller
Director, Global Tourism Resilience and Crisis Management and
CarolRose Brown
Director the Jamaica Centre of Tourism Innovation
Guest Speaker
Mr. Carlos Vogeler, GUEST SPEAKER
General Manager for the implementation of the Tourism Strategy for the government of the Sultanate of Oman
KEYNOTE
Hon. Edmund Bartlett C.D., M.P.
Minister of Tourism
American Culinary Federation
Culinary Certification
Chef John Schopp
Chairman, Certification Committee
Campari/Wray & Nephew
Bartender Certification
Mr. Cecil Smith Jr
Senior Commercial Director
Campari/ Wray & Nephew
(Supported by Mrs. Sharmon Hinds-Smith)
National Restaurant Association
Food Safety Certification
CC Novello
Managing Director – The Caribbean and Latin America
American Hotel & Lodging Educational Institute/National Restaurant Association
HEART/NSTA Trust
Collaborating to support Jamaica’s gastronomy Agenda
Marsha Grant
Senior Programmes Director for Assessments and Certification
HEART/NSTA Trust
Smith Tourism Research
Hospitality Analytics
Steven Hood
Senior Vice President of Research
Smith Travel Research
American Hotel & Lodging Educational Institute
Career Development in Hospitality and Tourism
CC Novello
Managing Director- Latin America & the Caribbean, American Hotel & Lodging Educational Institute / National Restaurant Association
HEART/NSTA Trust
Providing the skills needed to support the Sector
Marsha Grant
Senior Programmes Director for Assessments and Certification
HEART/NSTA Trust
Vote of Thanks
Dr. Shelly-Ann Whitely-Clarke
Steve is Senior Vice President of Research for Smith Travel Research (STR). He has been with STR for 25 years and was involved in the original development of the STAR program utilized by nearly 70,000 hotels and almost all hotel companies around the world. Steve is the Founding Director of the SHARE Center, STR’s program to support hospitality and tourism education with over 1,000 schools involved from 80 different countries. The STR SHARE Center provides hospitality and tourism data for research and for use in the classroom as well as related resources including student certifications, training programs, and student competitions. Steve serves on advisory boards and as an honorary professor for leading schools, including Cornell, Penn State, Virginia Tech, University of Delaware, Colorado State, Ecole Hoteliere de Lausanne and Hong Kong Poly. Steve has been recognized with the ICHRIE Industry Recognition Award, the EuroCHRIE Nestle Pro Gastronomia Award and by the Hotel Schools of Distinction for his commitment to hospitality and tourism education.
Ms Marsha Grant, Senior Programmes Director for Assessments and Certification at the HEART NSTA Trust. Under the direction and leadership of the Deputy Managing Director, the Senior Programmes Director, Assessment Centres and Dual Certification, she is responsible for providing strategic and operational direction for assessment services, focussing on increasing access and improving opportunities for assessment and certification in keeping with the mandate of the Trust. She is also responsible for seeing to the expansion of the number of Assessment Centres and ensuring that local standards are in alignment with international standards. Finally, she is tasked with forging local and international partnerships so as to improve access to assessment and certification services in order to support TVET, Adult Education, Youth and Apprenticeship programmes island-wide.
She is a Certified Chef with credentials from the Culinary Institute of America, and a member of the Culinary Federation. She is an American Culinary Federation Certified Culinary Educator and an American Hotel & Lodging Educational Institute Certified Hospitality Educator.
Cuauhtémoc (C.C.) Novello is Managing Director – Latin America & the Caribbean, American Hotel & Lodging Educational Institute / National Restaurant Association, based in Orlando, Florida.
C.C. Novello is originally from Mexico City, where he studied Electronic Engineering & Telecommunications at the Universidad Iberoamericana. He also has an International Business MBA (master’s in business administration) from the University of Miami, Florida USA.
Novello has almost 20 years of experience in the hospitality industry where he has worked for companies such as Meliá Hotels International, Blue Diamond Resorts, AM Resorts, Viva Wyndham and SPI Software. He has taken in executive responsibilities in areas such as Hotel Management, Sales and Marketing, Guest Service and Technology. He has lived in the Caribbean almost 5 years, between Jamaica, Bahamas, Dominican Republic and Playa del Carmen, Mexico, from 2012 to 2017.
John Schopp, CEC, CEPC, CCE, CCA, AAC, is the chair of the ACF Certification Commission. He is a full-time culinary arts instructor at Virginia Western Community College and president of Center Stage Catering, Inc.
As a working Chef, business owner and culinary educator, Schopp is heavily involved in the culinary community, as well as his ACF accredited culinary program, providing educational demos, workshops, and mentorship.
In 2019 he took over the post of General Manager for the implementation of the Tourism Strategy for the government of the Sultanate of Oman, based in Muscat and leading a team of international experts and officials from the Ministry of Tourism of Oman.
From 1975 to 2008 he was Deputy Managing director of Pullmantur, one of the largest Spanish tour operators.
A man with strong communication and organisational skills, Cecil Smith has gradually worked his way through the ranks of J. Wray & Nephew Limited to become its Senior Commercial Director.
This wise sage joined the company in 1998 as a Systems and Promotional Stores Officer and climbed the ladder landing such roles as Data Analyst, Merchandising Supervisor, Relief Sales Representative, Sales Representative, Sales Manager (National Off Trade), Regional Sales Manager (central), Marketing Manager (Owned Brands) and Group Brand Manager (Rums).
Smith was part of the visionary team that positioned Appleton Estate and Wray & Nephew White Overproof Rums internationally and led the successful development and execution of major national initiatives such as the Wray & Nephew Jamaica 50 – “No weh no better than Yard” campaign, which tapped into the core passions of Jamaicans everywhere; and the extremely popular made- for-TV boxing event, Wray & Nephew Contender Series, the country’s largest sports reality TV show, with viewership exceeding one million each week.
He also conceptualised the Wray & Nephew and Schweppes and Appleton and coke combo packs and Jamaica 50 Wray & Nephew commemorative canisters in 2012.
For his distinguished service within J Wray & Nephew, this model employee has earned the Managing Director’s Award for 2012 and was twice Employee of the Year (2000-01, 2002-03).
In 2018, Cecil was promoted to VP of Sales for Campari Canada where he was responsible for significant growth and performance of the company. In 2021, he was appointed Senior Commercial Director of J.Wray & Nephew bringing him home to where it all started.
Smith is proud alum of Calabar High, Institute of Management and Production (Diploma), Northern Caribbean University (B.Sc., Business Administration) and University of Technology (MBA, Management).
