The Skills, Tasks and Results Training® (START) offers the Certified Restaurant Server (CRS) certification. START is training presented in a classroom setting.
Programmes for individual positions include the following sections:
- All Employee Knowledge
- Position-Specific Knowledge
- Job Breakdowns
The Restaurant Server training features concise instructions for training new or prospective
employees on how to perform 16 key tasks correctly. These include:
- Demonstrating how to greet and seat guests and anticipate guest needs
- Explaining how to serve beverages and meals and check back to the table
- Listing basic kitchen safety and sanitation guidelines servers should follow
- Explaining how to present guest checks and settle bills
Successful candidates who complete the START programme and pass the 30-multiple-choice-
question exam with a score of 70% or higher will achieve certification.
