It only takes one negative online review to hurt your business’s reputation, especially for tourism destinations. AHLEI’s best-selling hospitality training programme addresses guest service needs of tourism businesses. The programme is designed to teach employees how to deliver superior service that generates positive feedback about the destination.
The Guest Service Gold® Tourism online programme features several key guest service
elements to include:
- Recovery: Turn It Around
- Personalization: Provide an Individualized Experience
- Knowledge: Be in the Know
- Passion: Inspire Others
- Personality: Be Yourself
- Certification exam
Participants view video segments of real tourism employees who model the traits, engage in
interactive exercises and test their knowledge through review questions. The programme
includes access to a participant workbook in PDF format.
Guest Service Gold® Tourism helps prepare you for the Certified Guest Service Professional
(CGSP) exam. Recognized worldwide, the CGSP certification is the highest
acknowledgement of guest service excellence for hospitality and tourism employees.
The Individual online training can be completed in two hours. Taken after completion of
training, the CGSP exam consists of 30 multiple-choice questions to be answered within one
hour. Candidates must achieve a minimum score of 70% to earn the CGSP certification.
