Certified Hospitality Manager (CHM)

Certified Hospitality Manager (CHM)

The Hospitality Manager Learning Suite provides management-level skills training for hospitality employees. The Hospitality Manager training series answers the demand for training materials that:

  • Support lodging managers in building successful teams and running profitable establishments.
  • Increase employee engagement and retention through more effective management and increased opportunities for career growth.

What sets this learning suite apart:

  • Hospitality focused – centred on the scenarios facing hospitality employees today so that learners can see themselves in the depictions in the course
  • Media-rich, interactive – content is delivered through a variety of experiences (video, animation, interactive questions) that bring real-world hospitality situations into the learning
  • Guided learning – allows learners to explore content and offer multiple opportunities to apply concepts learned.
  • Vetted by the industry – manager-level competencies have been developed with the input of key stakeholders and operators to ensure training is relevant and accessible